1. What materials do you use in your jewelry?
We use a variety of high-quality materials including gold, silver, diamonds, and precious gemstones. Each piece is crafted with precision and care to ensure durability and timeless beauty.
2. How can I place an order?
You can place an order directly through our website. Simply browse our collection, select the items you wish to purchase, and follow the checkout process. If you have any questions or need assistance, feel free to contact us at gehneshehne@gmail.com or call us at +92 327 4781503.
3. What is your return policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 14 days of receiving your order. The item must be in its original condition and packaging. For more details, please refer to our Return Policy page.
4. How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed within 1-3 business days, and delivery takes approximately 3-5 business days for domestic orders and 10-15 business days for international orders. You will receive a tracking number once your order has shipped.
5. How can I care for my jewelry?
To keep your jewelry looking its best, avoid exposing it to harsh chemicals and perfumes. Clean your pieces with a soft cloth and store them in a jewelry box or pouch to prevent scratching.
6. How can I contact customer support?
If you have any questions or need assistance, please contact our customer support team at gehneshehne@gmail.com or whatsapp at +92 327 4781503. We are here to help and will respond to your inquiry as quickly as possible.