Frequently Asked Questions

• What materials are your jewelry pieces made of?
  Our jewelry is crafted from high-quality gold-plated and silver-toned alloys designed to maintain their shine with proper care. We recommend storing pieces in the provided pouch and keeping them away from water, perfume, and humidity for lasting elegance.
• How long does delivery take across Pakistan?
  We ship within 24 hours of receiving your order. Delivery takes 3–5 working days depending on your city. You will receive a WhatsApp confirmation before dispatch with full tracking details.
• Is Cash on Delivery available?
  Yes! Cash on Delivery is available across all of Pakistan. You only pay when your order arrives at your doorstep — no advance payment needed. Shop with complete confidence.
• What is your return and exchange policy?
  We accept exchanges for damaged items within 7 days of delivery. Contact us on WhatsApp at +92 327 478 1503 with your order number and photos of the damaged item. We will arrange a replacement or full refund promptly.
• How do I stay updated on new collections and restocks?
  Join our WhatsApp Channel for instant restock alerts and new arrivals. You can also follow us on Instagram @gehneshehne and TikTok @gehne.shehne for daily updates and exclusive offers.